LAST UPDATED: April 2026
By accessing and/or using this web site and any materials presented herein (the “Site”), you accept in their entirety the following terms and conditions of use of the Site (the “Terms of Use”). Citadel Enterprise Americas LLC and its affiliates (collectively “Citadel”) reserve the right to change the terms, conditions and notices under which this Site is offered without notice at any time. Each access or use of the Site constitutes your agreement to be bound by the then-current terms and conditions set forth in these Terms of Use. You must be 18 years of age or older to use the Site. By using the Site, you represent and warrant that you meet these requirements.
1. Limited License to Use the Site Except as specifically permitted below, nothing contained in these Terms of Use or the Site either grants or will be construed to grant to you or any third party any title or interest in, or any license or right to use or reproduce, any image, text, software, code, trademark, logo, or service mark contained in the Site, including without limitation the name or logo of Citadel Enterprise Americas LLC or any of its affiliates. Citadel reserves, and will enforce to the fullest extent possible, all rights that it may have with respect to copyright and trademark ownership of all material in the Site.
Citadel grants you a limited, non-exclusive license to display and otherwise access and/or use the Site solely for your own private, non-commercial informational purposes only, and to print pages from the Site only in connection with that access and/or use. You may not modify, distribute, transmit, perform, reproduce, publish, license, create derivative works from, transfer, sell, post, or frame this Site, including any text, graphics, video, audio, logos and other source-identifying symbols, designs, icons, images, or other information, software, code, or user interface design contained on or in the Site without Citadel’s express written permission.
Your access and use of the Site may be interrupted from time to time for any of several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of the Site or other actions that Citadel, in its sole discretion, may elect to take.
You are prohibited from using the Site:
2. No Offer of Employment The Site does not constitute an offer or promise of employment with Citadel with respect to any employment position described on the Site. Without notice, Citadel may eliminate, modify, or change any aspects of any employment described on the Site. The Site does not provide binding offers of employment or any terms or conditions of employment. Any offer of employment that may ensue as a result of your submission of information to Citadel shall be solely in accordance with the specific terms of such offer of employment, not the terms of the Site.
3. No Offer of Securities Under no circumstances should any material on the Site be used or considered as an offer to sell or a solicitation of an offer to buy any interest in any investment fund sponsored or managed by Citadel Enterprise Americas LLC’s affiliates. Any such offer or solicitation can and will be made only by means of the confidential information memorandum of each such investment fund, only in jurisdictions in which such an offer would be lawful and only to individuals who meet the investor suitability and sophistication requirements of each such investment fund, including qualifying as accredited investors within the meaning of the Securities Act of 1933, as amended. Access to information about the investment funds is similarly limited to individuals who meet the applicable investor suitability and sophistication requirements.
4 .Links to Third Party Web Sites Citadel has not necessarily reviewed any of the web sites that may be linked to the Site and is not responsible for their content. Citadel is not responsible for the privacy practices of such other web sites. Your linking to or use of any off-site pages or other web sites is at your own risk. Citadel’s inclusion of links to other web sites does not imply any endorsement of the material located on or linked to by such web sites.
5. No Warranty CITADEL, AND ITS RESPECTIVE OFFICERS, DIRECTORS, PRINCIPALS, AGENTS, AND EMPLOYEES MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, SUITABILITY, OR OTHER CHARACTERISTICS OF THE INFORMATION AND MATERIALS CONTAINED ON OR PRESENTED THROUGH THE SITE. ANY CONTENT OF THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. ALL SUCH INFORMATION AND MATERIALS ARE PROVIDED “AS IS,” WITHOUT ANY WARRANTY OF ANY KIND. CITADEL HEREBY FURTHER DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO SUCH INFORMATION AND MATERIALS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND AVAILABILITY.
6. Limitation of Liability TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, CITADEL AND ITS RESPECTIVE OFFICERS, DIRECTORS, PRINCIPALS, AGENTS, AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY CLAIMS, LIABILITIES, LOSSES, COSTS, OR DAMAGES, INCLUDING DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN ANY WAY CONNECTED WITH (I) THE USE OF OR INABILITY TO USE THE SITE OR WITH ANY DELAY IN USING THE SITE, OR (II) ANY INFORMATION AND MATERIALS OBTAINED THROUGH THE SITE, OR (III) OTHERWISE ARISING OUT OF THE ACCESS AND/OR USE OF THE SITE IN ANY CASE, WHETHER BASED ON THEORIES ARISING IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE. SUCH LIMITATIONS APPLY EVEN IF CITADEL OR ANY OF ITS RESPECTIVE OFFICERS, DIRECTORS, PRINCIPALS, AGENTS, OR EMPLOYEES HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.
7. Citadel DMCA Copyright Policy In conjunction with the provision and use of this Site, Citadel has adopted the following policy toward copyright infringement in accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512 (“DMCA”).
It is Citadel’s policy to (i) block access to or remove material from the Site that it believes in good faith to be protected by copyright and that has been illegally copied and distributed by users or downloaded through Citadel’s networks and (ii) terminate access to the Site for offenders.
A. Procedure for Reporting Copyright Infringements: If you believe that material or content residing on or accessible through the Site infringes your copyright, you may request removal of (or access to) those materials from the Site by sending a written notice of copyright infringement (the “DMCA Notice”) containing the following information to Citadel’s copyright agent listed below:
Citadel’s copyright agent to receive DMCA Notices (the “DMCA Agent”) is:
DMCA Agent Citadel Enterprise Americas LLC Attn: Legal Department 830 Brickell Plaza Miami, FL 33131 Phone: 305-929-6851 Email: [email protected]
Upon receipt of a written DMCA Notice containing the above information, Citadel will remove or disable access to the allegedly infringing materials and will promptly notify the individual who posted the materials that the content has been removed or access disabled. If any of the information set forth above is missing from your DMCA Notice, Citadel may not be able to respond to your request.
Please be aware that if you knowingly materially misrepresent that material or activity on the Site is infringing your copyright, you may be held liable for damages (including attorneys’ fees and costs) under Section 512(f) of the DMCA.
B. Procedure for Supplying a Counter-Notice to the Designated Agent: If you believe that the material that was removed or to which access was disabled is either not infringing or that you have the right to post and use such material, you may send a counter-notice containing the following information to the Designated Agent listed above:
The DMCA allows Citadel to send a copy of the counter-notice to the original complaining party and to replace the removed material or cease disabling access to the material if the original complaining party does not provide Citadel with notice that it has filed an action seeking a court order restraining the infringing activity within 10 business days of receipt of the counter-notification. If Citadel replaces or restores access to the material, it will do so in 10 to 14 business days after receipt of the counter-notice.
8. Privacy Policy We value your privacy. Our Privacy Policy is expressly incorporated into these Terms of Use by this reference.
9. General These Terms of Use are governed by the laws of the State of Florida, without reference to their conflicts of laws provisions. Under these Terms of Use, and to the extent permitted by applicable law, you agree that all disputes arising out of or relating to the use of the Site (each, a “Dispute”) will be governed by the procedure outlined below.
10. Disputes
PLEASE READ THIS ENTIRE SECTION CAREFULLY, AS YOU ARE WAIVING CERTAIN LEGAL RIGHTS IN THE EVENT OF ANY DISPUTE WITH US AND ARE AGREEING TO BINDING ARBITRATION AND A CLASS ACTION WAIVER.
Informal Resolution Process: Before either you or Citadel may file a claim against the other party, both you and Citadel agree to try to participate in good faith informal efforts to resolve disputes before commencing arbitration (“Informal Dispute Resolution”). You and Citadel agree that as part of these efforts, either party has the option to ask the other to meet and confer telephonically (an “Informal Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate in the conference, but you must also personally participate. To initiate the Informal Dispute Resolution process, a party must give notice in writing to the other party (“Notice”). The Notice must include: (1) your name, telephone number, mailing address, and email address associated with your account (if you have one); (2) the name, telephone number, mailing address and email address of your counsel, if any; and (3) a description of your Dispute. We will send Notice and a description of the Dispute to your mailing address or email address on file.
The Informal Dispute Resolution process lasts 45 days and is a mandatory precondition to commencing arbitration. The Informal Dispute Resolution Conference shall be individualized such that a separate conference must be held each time either party initiates a Dispute, even if the same law firm or group of law firms represents multiple users in similar cases, unless all parties agree; multiple individuals initiating a Dispute cannot participate in the same Informal Dispute Resolution Conference unless all parties agree. The statute of limitations shall be tolled while the parties engage in Informal Dispute Resolution.
Binding Arbitration: If the Dispute has not been resolved after the 45-day Informal Dispute Resolution process, we each agree to resolve any Dispute, including the determination of the scope or applicability of the Terms of Use to arbitrate, or the alleged breach thereof, by binding arbitration in the State of Florida before an arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures, and in accordance with the Expedited Procedures in those Rules. Those rules are available at https://www.jamsadr.com/. Judgment on the award may be entered in any court having jurisdiction. Any arbitration under the Terms of Use will take place on an individual basis — class arbitrations and class actions are not permitted. You understand that by agreeing to these Terms of Use, we are each waiving the right to trial by jury or to participate in a class action or class arbitration.
Exceptions: Notwithstanding the foregoing, we agree that the following types of disputes will be resolved in a court of proper jurisdiction:
Costs of Arbitration and Fees: Payment of all filing, administration, and arbitrator costs and expenses will be governed by the JAMS Rules, except that if you demonstrate that any such costs and expenses owed by you under those rules would be prohibitively more expensive than a court proceeding, Citadel will pay the amount of any such costs and expenses that the arbitrator determines are necessary to prevent the arbitration from being prohibitively more expensive than a court proceeding (subject to possible reimbursement as set forth below).
Fees and costs may be awarded as provided pursuant to applicable law. If the arbitrator finds that either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the JAMS rules. In that case, you agree to reimburse Citadel for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable rules. If you prevail in the arbitration and are awarded an amount that is less than the last written settlement amount offered by Citadel before the arbitrator was appointed, Citadel will pay you the amount it offered in settlement. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.
CLASS ACTION WAIVER: You and Citadel agree that under no circumstances, whether in arbitration or otherwise, may you bring any claim against Citadel, or allow any claim that you may have against Citadel to be asserted, as part of a class action, on a consolidated or representative basis or otherwise aggregated with claims brought by, or on behalf of, any other entity or person, including other customers of Citadel. If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE THE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. Further, you and Citadel agree that the ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS FOR MORE THAN ONE PERSON’S CLAIMS, AND IT MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF CLASS ACTION. For the avoidance of doubt, however, you can seek public injunctive relief to the extent authorized by law and consistent with the Exceptions clause above.
Opt-Out: You have the right to opt-out and not be bound by the arbitration provisions set forth in the Terms of Use by sending written notice of your decision to opt-out to or to the U.S. mailing address listed below. The notice must be sent to Citadel within thirty (30) days of your first agreeing to these Terms; otherwise you shall be bound to arbitrate disputes on a non-class basis in accordance with these Terms. If you opt out of only the arbitration provisions, and not also the class action waiver, the class action waiver still applies. You may not opt out of only the class action waiver and not also the arbitration provisions. If you opt-out of these arbitration provisions, Citadel will not be bound by them.
Enforceability: If the above class action waiver is found unenforceable, or the arbitration provisions are found unenforceable or inapplicable to a given dispute, then the proceeding must be brought exclusively in a court of competent jurisdiction in Miami Dade County, Florida, U.S.A. You hereby accept the exclusive jurisdiction of such court for this purpose.
11. Miscellaneous
Except with regard to requests pertaining to personal information (which address is provided in the Privacy Policy) and requests to Citadel’s Designated Agent under the DMCA (as set out above), any notice to Citadel, including any request to initiate the Informal Dispute Resolution process, or to opt out of the Arbitration provisions set forth above, shall be given in writing and sent by registered mail to Citadel Enterprise Americas LLC, 830 Brickell Plaza, Miami, FL 33131, Attention: Legal Department, with a copy to [email protected])
If any provision of these Terms of Use is held to be invalid or unenforceable in any jurisdiction, such provision shall be deemed modified to the minimum extent necessary so that such provision shall no longer be held to be invalid or unenforceable, and these Terms of Use shall be interpreted so as to achieve the intent expressed herein to the greatest extent possible in the jurisdiction in question. Any such modification, invalidity or unenforceability shall be strictly limited both to such provision and to such jurisdiction. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The Site is operated by Citadel in the United States. Those who choose to access the Site from locations outside the United States do so at their own initiative and are responsible for compliance with applicable local laws.
“Citadel” and related marks, images and symbols are the exclusive properties of an affiliate of Citadel Enterprise Americas LLC. “Citadel,” “Citadel Securities,” and the Castle logo are trademarks of an affiliate of Citadel Enterprise Americas LLC and are registered or are pending registration in the United States and several other jurisdictions.
12. Contact Us If you have any questions regarding these Terms of Use, our Privacy Policy, or our privacy practices, please contact us at [email protected].
